Cancellation and Refund Policy

Mindgrap Technologies > Cancellation and Refund Policy

Cancellation Policy

  1. Service Cancellation by Users:

    • Users may cancel their subscription or services by logging into their account and following the cancellation procedure. Cancellation requests must be made at least 24 hours before the next billing cycle to avoid charges for the subsequent period.

  2. Service Cancellation by MindGrap.com:

    • MindGrap.com reserves the right to cancel any order or subscription at its discretion. Reasons for cancellation may include, but are not limited to, non-payment, fraudulent activity, or violation of our terms and conditions.

Refund Policy

  1. Eligibility for Refunds:

    • Refunds are applicable for services that are canceled within the first 7 days of subscription, provided that the service has not been fully utilized or accessed beyond the trial usage.

  2. Normal Refunds:

    • Refund requests can be initiated by contacting our support team via email or through the MindGrap.com dashboard. Normal refunds will be processed within 5-7 working days from the date of request.

  3. Instant Refunds:

    • For quicker processing, users can opt for instant refunds, which will be processed almost immediately. Note that a small fee may apply for instant refunds.

  4. Refund Process:

    • Refunds will be credited to the original payment method used during the transaction. If the original method is unavailable or closed, alternative arrangements can be discussed with our support team.

  5. Refund Communication:

    • Once a refund is processed, users will receive a confirmation email with details of the refund amount and the expected time frame for the credit to appear in their account.

Non-Refundable Services

  1. Non-Refundable Fees:

    • Certain fees, such as setup charges, administrative fees, or taxes, are non-refundable. These charges will be clearly mentioned during the purchase process.

  2. Completed Services:

    • Services that have been fully delivered and utilized by the user are non-refundable. For example, if a user has consumed the content or services in full within the subscription period, no refund will be issued.

Exceptions

  1. Technical Issues:

    • In the event of technical issues that prevent the user from accessing or utilizing the service, a full or partial refund may be issued after a thorough investigation by our technical team.

  2. Service Downtime:

    • If there is a significant downtime or interruption in service, users may be eligible for a partial refund or credit towards future services.

For more information or to initiate a refund request, please contact our support team at info@mindgrap.com.